Delivery costs 

We deliver orchids from a goods value of 100.00€ free of forwarding costs in Germany!
For certain solids (fertilizer, potground...) and for orders less than 100.00€ of goods value only 8.00€ are calculated.
For international orders beyond Germany merely the fees resulting in DHL are settled. If you select an article it will be immediately a dispatch quotation made to you!

Delivery time

Our experience shows that your order is within one week after payment delivered. Orders beyond Germany need approx. 1-2-weeks treatment and dispatch time after payment.
Weather-partly it can need longer in the cooler season, moreover, we are
all year round on different exhibitions represent, that can be a reason, too.

Returns

Should you have in spite of our careful check once objections, we ask you to inform us within 2 days after reciption of the products by email or telephone. We always take care for a satisfying exit!
If the delivered products are identical with the one of your order, you have to bear the costs of the return - send back NOT carriage forward!! For the case that a mistake of our own is given, you receive immediately by your announcement a retour-label from us sent by mail!